Refund, Return & Cancellation Policy
Compliant with RBI Payment Aggregator Guidelines & Consumer Protection (E-Commerce) Rules
All refunds issued by FlightLink CX-3 (including security deposits and order cancellations) are credited directly back to the original payment method used during checkout (Original UPI ID, Debit/Credit Card, or NetBanking account) within strictly 3 to 5 business days via our payment processor Razorpay.
1100% Refundable Security Deposit Release
When renting an ASA CX-3 Flight Computer, the Renter pays a standard refundable security deposit (typically ₹10,000) that is held in an isolated escrow account:
- Post-Return Inspection: Once the Renter completes their DGCA examinations and ships the unit back, the Lender has 48 hours upon receipt to inspect the hardware (LCD screen intact, rubber keypad responsive, battery bay clean).
- Instant Release: Upon confirmation of normal operational condition, the entire 100% security deposit is immediately triggered for refund without any processing deductions.
- Turnaround Time: Funds typically reflect in your bank account / UPI within 3 to 5 business days.
2Order Cancellation Policy
- Pre-Dispatch Cancellation (By Renter): If a candidate cancels their booking prior to the lender shipping the unit, an immediate 100% refund (rental fee + platform fee + security deposit) is initiated.
- Lender Failure to Ship (7-Day SLA Breach): If the lender fails to dispatch the calculator and upload a valid courier tracking slip within 7 calendar days of booking confirmation, the system automatically voids the order and issues a 100% instant refund to the candidate.
- Post-Dispatch Cancellation: Once a unit has been physically dispatched by courier with an active AWB tracking number, cancellations cannot be processed until the physical parcel is returned to the lender.
3Damaged or Defective Hardware on Arrival
Candidates are required to power on and test the ASA CX-3 upon delivery. In the rare event that a calculator arrives with a defective screen or transit damage:
- Notify FlightLink support at support@flightlink.in within 24 hours of courier delivery with a photo/video.
- FlightLink will immediately dispatch a priority replacement unit or issue a 100% full refund including all shipping costs.
4Late Return Fee Schedule
Candidates have strictly 7 calendar days after their scheduled exam end date to ship the calculator back with tracking proof.
If a candidate fails to dispatch the unit back within this 7-day grace window without prior written extension approval, a daily late fee of ₹150 per day will be deducted from the security deposit to compensate the lender for lost rental availability.
5Refund Support Contact
For any questions regarding an ongoing refund or deposit release, please contact our dedicated financial desk: